Service Designer

Mid Level

What we promise

Nolla offers interesting and challenging projects, loveable colleagues (who bake you cinnamon buns), a competitive salary and a neat office location in the heart of Punavuori. We want our people to stay curious, go beyond and keep surprising themselves.

What kind of a person we are looking for

We are looking for a midlevel/ senior Strategist with background in Service Design, to be part of our service design projects with a focus on the beginning of the design process. You will conduct online and offline customer research and create personas, customer experience maps, customer journeys and blue prints. You will lead workshops and ideation sessions. Based on your findings you will articulate sharp insights and brilliant solutions that are relevant to our clients’ business. You will take part in the creation of high level service concepts and oversee the following design phases.You should be able to find the magic where customer needs, trends, technology and brand meet.

Here is the mandatory stuff we need from you

  • 4+ years experience in extensive service design projects
  • Strong contextual user research skills and the ability to articulate insights clearly
  • Good facilitation skills
  • Good presentation and communication skills
  • A business-minded and analytical mindset
  • A strong written and verbal English. Other language skills are a plus.
  • Start-up mind with a digital heart
  • Visual skills
  • You are at your best when you have to go beyond your comfort zone
  • International experience is considered a bonus

How to apply

Drop us an e-mail with your CV and portfolio before the 20th March, to

Not you?

Then apply: